Help with your Cardr.

On cardr.co, tap Sign in and enter the email address your card was made with. We email you a sign-in link, which works for 7 days. There is no password. If nothing arrives within a few minutes, look in your spam folder for an email from Cardr.

To change your details, sign in and open the editor from your dashboard. When you save, the change is sent to your pass in Apple Wallet, and your cardr.co page updates at once. You never need to hand out a new card.

Open Apple Wallet, tap your pass, then tap the ••• button and choose Pass Details. Check that Automatic Updates is on, then pull down on that screen to refresh it. If it still shows your old details, remove the pass and add it again from your dashboard. Nothing is lost: your card lives on our servers, not on the phone.

Sign in, open You in your dashboard and, under Plan, choose Cancel or pause (Cancel on a yearly plan or during a free trial), then Cancel Pro. No reason needed, and we email you to confirm. On a monthly plan you can pause Pro there instead, for up to 3 months. You can also cancel in Manage billing, on Stripe. Pro carries on until the end of the month or year you have paid for, then your card moves to the free plan. Your card, your page and your contacts all stay. Bought Pro in the iPhone app? Apple bills it, so cancel in Settings on your iPhone: tap your name, then Subscriptions.

Yes. Within 30 days of your first payment, email support@cardr.co and we refund every payment in full. No form, no questions, and you keep your card on the free plan. (Paid before 24 September 2026? Your 60 days still stand.) If you delete your account, the refund is sent automatically, and after that window deleting a yearly plan refunds the whole months you have not used. Refunds reach your card within 5 to 10 working days. Pro bought in the iPhone app is refunded by Apple rather than by us: ask at reportaproblem.apple.com.

Sign in, go to Settings and choose Delete my account. It removes your card, contacts, scans and settings straight away, cancels Pro and sends any refund you are owed, and the screen tells you the amount before you confirm. Your pass stays in Wallet but stops updating, and your cardr.co page stops working. Deletion cannot be undone, so export your contacts first if you want to keep them. If Apple bills your Pro, cancel it in Settings on your iPhone too, because deleting your card does not stop Apple’s billing.

Yes. Your cardr.co page and QR code work on any phone, and on an Android phone your card goes into Google Wallet: open your dashboard on the phone and tap Add to Google Wallet. Google Wallet needs Android 9 or later with Google Play services, in a country where Google offers it. It updates itself when you edit your card, as the Apple Wallet pass does.

We use it to run your card, and we never sell it. The privacy notice lists everything we hold, why and for how long, and the terms cover billing and refunds.