The answers to what people actually ask, and a real inbox for everything else.
On cardr.co, tap Sign in and enter the email address your card was made with. We email you a sign-in link, which works for 7 days. There is no password. If nothing arrives within a few minutes, look in your spam folder for an email from Cardr.
To change your details, sign in and open the editor from your dashboard. When you save, the change is sent to every phone that already has your pass in Apple Wallet, and your cardr.co page updates at once. You never need to hand out a new card.
Open Apple Wallet, tap your pass, then tap the ••• button and choose Pass Details. Check that Automatic Updates is on, then pull down on that screen to refresh it. If it still shows your old details, remove the pass and add it again from your dashboard. Nothing is lost: your card lives on our servers, not on the phone.
Sign in, go to Settings and choose Manage billing. That opens Stripe, where you can cancel in a couple of taps. Pro carries on until the end of the month or year you have paid for, then your card moves to the free plan. Your card, your page and your contacts all stay.
Yes. Within 60 days of your first payment, email cardr.support@gmail.com and we refund every payment in full. No form, no questions, and you keep your card on the free plan. If you delete your account, the refund is sent automatically, and after the 60 days deleting a yearly plan refunds the whole months you have not used. Refunds reach your card within 5 to 10 working days.
Sign in, go to Settings and choose Delete my account. It removes your card, contacts, scans and settings straight away, cancels Pro and sends any refund you are owed, and the screen tells you the amount before you confirm. Copies of your pass on other people’s phones stop updating and your cardr.co page stops working. Deletion cannot be undone, so export your contacts first if you want to keep them.
Your cardr.co page and QR code work on any phone. The pass itself is for Apple Wallet only: Google Wallet is not supported yet.
We use it to run your card, and we never sell it. The privacy notice lists everything we hold, why and for how long, and the terms cover billing and refunds.
Write from the address on your card if you can, so we can find it straight away. We aim to reply within one working day.